Issue: The site’s contact form shows “sent,” but no emails are received. Customers’ direct emails to the site address also do not arrive.
Context: The email address is valid and the domain is verified. The main store email setting is correct.
What works: Order notification emails are being received at the main email address, indicating some email functionality is operational.
Attempts: The poster reviewed and tried suggestions from similar threads, but none resolved the problem. No specific fixes are detailed.
Status: Unresolved/ongoing. No cause or solution has been identified in the thread.
Key open questions: Are contact form submissions and direct customer emails routed to the same mailbox as order notifications? Is there any difference in configuration or filtering between these message types? Is the contact form configured to send to the expected address?
Hi,
The site contact form appears to work, saying it has been sent, but no emails are being received, in addition customers sending emails direct to the site address are also not being received. I cannot see why this is, the email address is valid and the domain verified. I have looked at the various other posts on this subject and not found a solution that has worked.
The main email address is correct, the orders are all being received on this.