A user reports that Loox Reviews app is inconsistently displaying product ratings on product cards and collection pages. Despite having theme settings properly configured, ratings appear on some products but not others.
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Good morning everyone,
I’m experiencing some issues with the Loox Reviews app with product ratings not showing on product cards and collection pages. Although I have all the settings of my theme activated so that they are displayed, in some of them they are displayed and in others they are not. Does anyone know what the configurations are or how it could be solved?
Hello @orioln00 ,
The first thing you have to do always when have problems with a purchased app is contact app developers.
Have you contacted the developers of the Shopify reviews app by Loox? Although this may not be a typical issue, they should be the first ones you ask for assistance.
Best regards,
Anastasia
Hey, @orioln00
I would recommend contacting the support team of the app Loox Product Reviews. You can contact them by email here.
If there is anything else I can help you with, please let me know.
Hey,
Rotem from the Loox team here 
I just wanted to check with you if this was resolved.
If not, please contact our support team and we’d be happy to help!
Hello,
I am having the same issue and nobody has responded to my request.