Why wont my abandoned checkouts recover? Emails arent being sent automatically at all and the error that i am getting is as follows: Flow action received with invalid properties. Customer does not accept marketing for customer id=7132744810800: {“status”:400,“response_body”:“{"message":"Flow action…

It hasn’t been working for me sadly. I did just update it to this; [PixiePawsPets_0-1717412001425.png] Tho, Previously I didn’t have it ‘Marketing state is equal to subscribed’ I just add that before and am currently do a rerun to test it.. Straight after the wait 1hr, it is ‘send marketing emai…

Which email app do you use? Shopify own email? Can you check the last step (where email should send like the attachment) [Screenshot 2024-06-03 at 14.00.15.png]

I am using Email, Shopify email one, I don’t get the red ! i just have it look like this; [PixiePawsPets_0-1717413211949.png] I hope this helps

It’s great to see that. What is written inside the “Actions” box? Can you click on it and share what do you see?

This is the dropdown for the actions box; [PixiePawsPets_0-1717413420204.png]

Yes, I have a monthly newsletter I email out without any issues every month, my most recent one was on 1st of this month. I have no issues with that at all. I also have these running without issues that I have recently made as well; [PixiePawsPets_0-1717413732930.png]

Man this is quite interesting. What is your store URL? Let me test it with my own email?

Yes happy for you to test it, www.pixiepawspets.com.au I stopped using the shopify’s already added email because I dont want to code the email to make it look better.. Hence setting it up this way, tho ever since I did, it just doesn’t send. Could it be because of this? I don’t have it selected to …

Thanks. Now I abandoned on checkout, let’s wait and see what’ll happen :wink:

Why aren't my abandoned checkout recovery emails sending automatically?

Shopify Discussion

mtufekyapan_gs June 3, 2024, 11:19am 12

It’s quite odd. Can you send regular emails with Shopify Email app?

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Why aren't my abandoned checkout recovery emails sending automatically?

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