Core Issue:
Abandoned checkout recovery emails fail to send automatically, generating error messages about customers not accepting marketing or invalid email properties.
Primary Cause Identified:
Shopify’s new abandoned checkout email flow requires customers to be subscribed to marketing emails before automated recovery emails can be sent. The system cannot email non-subscribers, which triggers the error messages users are experiencing.
Key Solutions Discussed:
Resolution:
One user (PixiePawsPets) resolved their issue by correcting the email template section from “Abandoned Cart” to “Abandoned Checkout.” This fix was confirmed working when test emails successfully delivered.
Status:
The discussion provides actionable solutions, though implementation depends on individual store configurations and customer marketing consent status.
Yes happy for you to test it, www.pixiepawspets.com.au
I stopped using the shopify’s already added email because I dont want to code the email to make it look better.. Hence setting it up this way, tho ever since I did, it just doesn’t send. Could it be because of this? I don’t have it selected to because I assumed it means it will send their automated one..?
