Why wont my abandoned checkouts recover? Emails arent being sent automatically at all and the error that i am getting is as follows: Flow action received with invalid properties. Customer does not accept marketing for customer id=7132744810800: {“status”:400,“response_body”:“{"message":"Flow action…

It’s great to see that. What is written inside the “Actions” box? Can you click on it and share what do you see?

This is the dropdown for the actions box; [PixiePawsPets_0-1717413420204.png]

It’s quite odd. Can you send regular emails with Shopify Email app?

Yes, I have a monthly newsletter I email out without any issues every month, my most recent one was on 1st of this month. I have no issues with that at all. I also have these running without issues that I have recently made as well; [PixiePawsPets_0-1717413732930.png]

Man this is quite interesting. What is your store URL? Let me test it with my own email?

Yes happy for you to test it, www.pixiepawspets.com.au I stopped using the shopify’s already added email because I dont want to code the email to make it look better.. Hence setting it up this way, tho ever since I did, it just doesn’t send. Could it be because of this? I don’t have it selected to …

Thanks. Now I abandoned on checkout, let’s wait and see what’ll happen :wink:

Haha, well if you haven’t recieved an email in an hr, then it still doesn’t work lol This is the error message I get from my bestfriend who is email subscribed and we have been using her to test it, I have no idea what it means. [PixiePawsPets_0-1717414289618.png]

Hımmmm, this message explains a lot actually. Are you sure she entered her email address correctly? It seems like email contains a special character or broken?

This is the exact email that I send my monthly newsletter to her to as well and it doesn’t has issues. This seems to be the error code for all the abandoned checkouts as well tho :confused: I edited one of my replys above, to include this: I stopped using the shopify’s already added email because …

Why aren't my abandoned checkout recovery emails sending automatically?

Shopify Discussion

PixiePawsPets April 10, 2025, 1:22pm 29

Sorry, I’m not on my computer to be able to attach a photo reference, but it is in the edit area of the email

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Why aren't my abandoned checkout recovery emails sending automatically?

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