Why wont my abandoned checkouts recover? Emails arent being sent automatically at all and the error that i am getting is as follows: Flow action received with invalid properties. Customer does not accept marketing for customer id=7132744810800: {“status”:400,“response_body”:“{"message":"Flow action…

Hi @FullMoonLTD , welcome to the community forums. Thank you for reaching out with your question! It sounds like you are using the new abandoned cart/checkout email flow. With this setup Shopify email is not able to send an email to a customer who is not already a subscriber to marketing emails, as…

Hi @FullMoonLTD This is happening because people who are leaving the checkout not subscribe your store yet. People should subscribe to marketing emails then if they leave checkout your checkout recovery emails will be send. I highly recommend to use a solution to collect emails. This solution shou…

Did you check your automation flow? If there is any error, you can see inside the flow. If the customer email subscribed and give the marketing email permission, it should works perfectly. Just log in to your Shopify admin panel, check your automation flow. Sometimes there are some tiny errors. It …

It hasn’t been working for me sadly. I did just update it to this; [PixiePawsPets_0-1717412001425.png] Tho, Previously I didn’t have it ‘Marketing state is equal to subscribed’ I just add that before and am currently do a rerun to test it.. Straight after the wait 1hr, it is ‘send marketing emai…

Which email app do you use? Shopify own email? Can you check the last step (where email should send like the attachment) [Screenshot 2024-06-03 at 14.00.15.png]

I am using Email, Shopify email one, I don’t get the red ! i just have it look like this; [PixiePawsPets_0-1717413211949.png] I hope this helps

It’s great to see that. What is written inside the “Actions” box? Can you click on it and share what do you see?

This is the dropdown for the actions box; [PixiePawsPets_0-1717413420204.png]

Why aren't my abandoned checkout recovery emails sending automatically?

Shopify Discussion

PixiePawsPets June 3, 2024, 4:21am 5

I have a customer who is email subscribed and it has the same error message as the OP. I don’t understand why they wont send?? Is their anyway to fix this? As I do not like the shopify emails..

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Why aren't my abandoned checkout recovery emails sending automatically?

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