Why aren't my custom shipping rates working for all regions?

Shopify Discussion
1

Hello,

I am setting up my shop and I have set up custom shipping rates for 3 zones : USA, CANANDA and THE REST OF THE WORLD. However at checkout only the USA shipping works. All other regions display the following error message:

“This order can’t be shipped to your location. Contact the store for more information.”

Here is a screenshot of the rates I have set up:

pic1.PNG
pic1.PNG743×834 19.9 KB

Any help will be appreciated,

Thanks.

2

Hi,** @Sb24 **!

Thanks for sharing your screenshots. I went through some troubleshooting steps in regards to a similar shipping rate issue on this Forum post. You can go through the steps I listed on that post to see if that will resolve your issue.

You can also double check your products on cart and ensure that they’ve been marked as a physical product within the product page on your store’s Shopify admin, so that they’d be eligible to be shipped. Check out the Shipping section of this help guide for more information on this.

Do you also have access to Shopify Markets on your store? If you do, you can navigate to Settings > Markets to check if the other regions on your store have been activated within the Markets settings of your store. If a region you wish to sell to isn’t currently active on your store, you can click Manage > Activate market for the market that wish to activate.

If after going through the steps above you still can’t pinpoint where the issue is stemming from, our live support team can help take a closer look at your account from our end. You can get in contact with our support team via our help centre here. Once you’ve logged in to your store on our help centre, type in your question or the topic you need help with. After that, you should see the Get Support heading at the very bottom of the page, and you can click Continue to start a support request. From there, our support team can assist with this matter further.

What other aspects of your store are you currently setting up?

If you haven’t launched yet, I’ll leave our store launch checklist here for your convenience. As I also mentioned Shopify Markets on this post, since this is a new feature of Shopify I’ll also link our blog here that explains this feature in more detail, in case this is something you need more information on.