Hello,
I have been working on my e-commerce website for quite a while and during testing I noticed that No order confirmation or Resend order confirmation SMS’s are working. I also sent a text sms but that isn’t working either I would like to resolve this issue as soon as possible as it is crucial for the launch of the website, Thank you.
Hey @Jugalnishar ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with order notifications, to get this resolved. To ensure I’m fully understanding, is an email address that’s not associated with the shop being used to place test orders?
In the case an email address associated with your shop is being utilized, this can impact notifications from successfully being sent. It’s recommended to have a few test orders placed, using different email addresses to confirm notifications are being successfully sent.
In the case the issue persists after testing with an alternate email address, please feel free to Contact Support to allow us to investigate this further.
Please let me know if you have any other concerns.
Hello,
Thank you for the support but the issue is not with the email but the SMS
notification. The Order confirmation SMS Text is not being sent and Even
when I used the test SMS feature I didn’t receive any SMS Text.
Did you get to the bottom of this?
I use both email & sms to send confirmations and ready to pick up notifications. However some sms messages aren’t going to customers. It says that they are but they aren’t. I have been onto Shopify a few times now and they aren’t much help. Says that it sends at their end, must be an issue with the customers Network settings not allowing messages from SPAM. In my eyes, this isn’t good enough. If a feature they provide isn’t working then they need to investigate and resolve. So if networks think that their number is SPAM, then they need to change it.
I know that they have removed SMS shipping notifications but this shouldn’t affect confirmations and ready to collect notifications.
No I couldn’t find a solution they said that the sms are being blocked by
the service providers
That’s what they keep saying to me. But it’s not good enough in my opinion. If their function isn’t working then they need to fix it or at least decide that that’s the definite reason along with clear instructions for customers to rectify the problem. However, they don’t seem to know the actual reason.
Did anyone find the solution to this??
No we did not spotify claims that it is being blocked by the network
providers and this is the issue with all the sim cards, what we are doing
now is sending information through mail and we have removed the sms option
overall
Same thing is also happening in my store , didn’t get positive support from the shoipfy end.
Shopify have since stopped sending SMS of any kind to customers. If you want that service, you need to buy an add on.
Hello
We are facing an issue with regards to the SMS notifications.
The option to resesnd notfication using SMS is not sshowing only. Please assist
If you’re encountering difficulties with SMS messages not being sent from a mobile network , there are several troubleshooting steps you can take. First, ensure that you have a good cellular signal and have entered the correct recipient’s phone number. Verify your device’s message center number, restart your phone, and make sure it’s not in Airplane Mode. Additionally, clearing the cache of your messaging app, checking for software updates, and reviewing message settings can help. Ensure the recipient’s number isn’t blocked on your device. If none of these steps resolve the issue, contact your mobile carrier’s customer support, as there may be network-related problems they need to address. These steps should help you identify and resolve the issue preventing your SMS messages from being sent.
There could be several reasons why your e-commerce site’s confirmation SMS messages are not being sent. Here are some common issues to check:
Service Provider Issues: Verify if there are any issues with your SMS service provider. Sometimes, providers may experience downtime or technical issues that could affect message delivery.
Message Queuing or Sending Limits: Check if your SMS service has a limit on how many messages can be sent per hour or per day. If you exceed these limits, some messages may not be sent.
Balance or Credit: Ensure that your SMS service account has enough balance or credit to send messages. If the balance is insufficient, messages may fail to send.
Incorrect Configuration: Double-check the configuration settings for SMS integration on your e-commerce platform. Ensure that all settings, including API keys, credentials, and endpoint URLs, are correct.
Blacklisting or Filtering: Confirm that your SMS messages are not being flagged as spam or blocked by the recipient’s carrier. Sometimes, certain content or sender IDs can trigger filters.
Phone Number Format: Ensure that the phone numbers to which you are sending SMS messages are in the correct format and include the correct country code.
Delivery Reports: Check if your SMS service provides delivery reports or logs that can help you identify any specific errors or issues with message delivery.
Network Connectivity: Verify if there are any network issues or disruptions that could affect communication between your e-commerce site and the SMS service provider.
API Rate Limits: If you are using an API to send SMS messages, make sure you are not exceeding rate limits imposed by the API provider.
To troubleshoot effectively, you may need to contact your SMS service network provider’s support team for assistance, especially if the issue persists after checking these common causes. They can often provide insights specific to their service and help resolve any issues on their end.