Hello. I have email automations set up and they are not working. It’s mainly the welcome new subscribers one. I’ve had alot of new subscribers and the report is still saying 0 sent. Why is this? I really need someone to help me to get this working correctly. I’ve tried making changes and it still will not work. Its very frustrating. PLEASE HELP!!!
If this is urgent you may want to contact support. That said, it might help to share more details about the Welcome automation you are using we can help troubleshoot.
So could it be because I have the Rivo pop up app installed that pop uos when a customer opens my page and they put their email in to get the 10% discount, but it still shows as all those customers subscribed to my website. I’m so confused on why my welcome emails are not being sent out
im having the same issue! someone please help us 
You should be asking Rivo as their form is not compatible with “Customer subscribed to marketing”.
They could add a trigger in Flow for the new subscription.
This behavior is documented on the trigger for that marketing automation: https://help.shopify.com/en/manual/shopify-flow/reference/triggers/customer-subscribed