Why aren't my images square on Refresh theme?

Topic summary

Images in the Shopify Refresh theme’s featured collection are displaying as rectangles despite the “square” setting. The product card border is also not square.

A screenshot was shared showing the square setting, but images still render rectangular. A helper asked whether the issue is the image crop vs. card border and requested the store URL; the link was provided along with confirmation that both image and border are not square. Access requires a password, which has not yet been shared.

Another user reports the same problem: their product images are created in square format, but Refresh appears to crop the edges, affecting images with overlaid text.

Status: No fix or guidance posted yet; the discussion remains open. Next steps depend on accessing the store to inspect whether theme CSS or aspect-ratio settings override the square option and to determine how to preserve a true square without cropping (e.g., CSS adjustments or theme setting changes).

Summarized with AI on December 27. AI used: gpt-5.

Hi im using refresh theme and cannot make my images in featured collection square.

They are rectangular, even though on the settings i put as square.

Please help

1 Like

Hi,

Is the issue with the product images or with the border around product card?

Send a link to your website, too, it will be easier to help.

aurathefragrance

Is the link

The border as well as the image is not square.

Please share a password to the website.

Hello, did you find a solution for this? I have the same issue and it looks terrible. My product images are created in Square format but the refresh theme cuts off the edges of the images - which often have text overlaid.