Why aren't my most viewed products showing on the front page?

Topic summary

A user reports that the “most viewed products” section has disappeared from their store’s front page, where it previously displayed below total session numbers.

Current Status:

  • The feature was working previously but is no longer visible
  • A screenshot has been shared showing the issue

Support Response:

  • BSS-Commerce has requested the store link and password to investigate
  • They’ve offered to check the issue and suggest a solution

Resolution Status: Ongoing - awaiting further diagnostic information to troubleshoot the missing feature.

Summarized with AI on November 21. AI used: claude-sonnet-4-5-20250929.

On front board does not longer appear the most viewed products , something that I really used.

it was just below total session numbers.

Could you please help me with this?

Looking forward to your comments.

Thanks!

Hi @Kori1

Can you kindly share your store link (with the password, if any) with us? We will check it and suggest you a solution if possible.

I can share the screenshot