Why aren't my orders importing into the ERP system?

Technical Q&A
1

Orders have stopped importing into our ERP system, ERP tech support are saying its an issue with API requests where orders are not being returned

Parameters causing issues are:

financial_status

fulfillment_status

1 Like
2

Thanks for this, we were experiencing the same issues for 50+ shops. Good to know this is a global issue.

1 Like
3

Hi there, @FarlaHealthcare !

Thanks for letting us know about this!

If you’d like to report a bug or a broken aspect of the Shopify API (as opposed to a question about how to use it) you can do so via our Help Centre here.

There we can have this report escalated to our technical team for further investigation.

Thanks again for taking the time to let us know about this!