Why aren't my orders importing into the ERP system?

Technical Q&A

Topic summary

Orders stopped importing into the ERP because Shopify API requests aren’t returning orders when queries include the financial_status and fulfillment_status parameters.

Impact: Another participant reports the same problem across 50+ shops, indicating a widespread/global issue affecting sales channels.

Terms:

  • ERP: enterprise resource planning system for managing operations and order data.
  • financial_status / fulfillment_status: Shopify API filters for payment state and shipment/fulfillment state.

Latest update: A system moderator advises filing a bug report via the Help Centre link to have the issue escalated to the technical team for investigation.

Outcomes and status:

  • No fix or workaround shared; root cause not confirmed.
  • Action item is to submit a bug report; discussion remains open/ongoing.
Summarized with AI on January 23. AI used: gpt-5.
1

Orders have stopped importing into our ERP system, ERP tech support are saying its an issue with API requests where orders are not being returned

Parameters causing issues are:

financial_status

fulfillment_status

1 Like
2

Thanks for this, we were experiencing the same issues for 50+ shops. Good to know this is a global issue.

1 Like
3

Hi there, @FarlaHealthcare !

Thanks for letting us know about this!

If you’d like to report a bug or a broken aspect of the Shopify API (as opposed to a question about how to use it) you can do so via our Help Centre here.

There we can have this report escalated to our technical team for further investigation.

Thanks again for taking the time to let us know about this!