I am also having trouble with my variants showing up when I go to preview my product. And yes, my variants were all inserted correctly on my admin page. I have color and size filled out for all of them.
I didn’t know if it was just a problem with the color of my text, but I even changed that with themes. Please help:)
Hi, @bkorn6 . Thank you for those screenshots! I have a few questions to better help you with this.
To start troubleshooting this I recommend testing out how your variants appear when you preview a different theme. To do this, please add one of our free themes to your shop from the theme store here. This will allow us to see how your store operates with a new, unedited theme without making any changes to how your storefront currently appears to customers. Once you’ve added a new theme, go to Online store > Themes in your Shopify admin and find the new theme under the Theme library area of the page. From here, click … > Preview (next to the new theme you added).
If your variants are appearing correctly when viewed with this preview, the issue is likely being caused by the theme you have published to your online store (the one in the screenshots you shared). If you’re having the same issue with your variants when you view them while previewing a different theme, we would need to look into this more to determine what’s causing the issue.
Please try that out and let me know if you have any questions!
Hello Erin,
I have also suddenly started experiencing the same issue. I have never had any issues with color options before but it suddenly appeared a few days ago. Not sure what changed? Hope you are able to help me out with this.
Hi Erin,
I’m experiencing a similar issue. What I’ve observed is that when I attach an image to a color variation, the variation only becomes visible when you select that specific color for ordering.
However, what I want is to have all the variations displayed upfront, and when users decide to place an order, the chosen color of the product should appear so that they can visually confirm their choice.
It’s kinda strange to me that it hides that specific media when added to a variation as I never experienced this with any other system or service. For your reference, I use the starter plan.
Hope you provide me with a solution. Thanks for your support.
Chantal
Thank you!!!
