Why aren't my products appearing on the Product Grid?

Technical Q&A
1

Hi, New to shopify

My product has no tags. I’ve added it to a collection but for some reason it is not showing up on Product Grid no matter what. It says it is Active so I don’t understand the problem.

I’ve googled it and people’s solution was the navigation menu and removing tags but I’m confused? I have no tags.

Am I forced to use “Product Grid” because the options on it are not very straight forward on what I’m supposed to do to even select my products.

the site is http://omnilasers.com if anyone is able to tell me what the problem is please

2

Hi, @HCLW .

Welcome to the Shopify Community and thanks for sharing your question here. We hope you’re enjoying the platform so far!

To confirm, you’ve created a manual collection, with no product tags?

Could you also confirm if you’ve done the following when creating your collection and adding products to it:

  • In the Collection Availability section, click Manage to select the sales channels where you want your collection to be available.

  • ![22-49-67681-61389.png|977x720](upload://11JuniJJW86WTbDaJKmbX9WR6FM.png)

  • Add a link to your collection in your online store navigation so that customers can find and view the collection.

  • Ensure that the correct collection is linked in the navigation menu. You can check this by clicking Online Store > Navigation.

  • Confirm that the products included in the collection are set as Active. I recommend clicking the arrow to see which SALES CHANNELS AND APPS they’re active on.

  • 22-39-92471-22868.png
    22-39-92471-22868.png960×699 62.3 KB

Lastly, I wanted to share our adding a favicon resource with you as I understand you’re in the building process of your store. A favicon is a tiny image that appears next to your store’s name in the web browser bar. Uploading a favicon image can help with brand identity as customers will see this when navigating to your website.

Let us know if you’re able to work through these steps to have your collection and products available.

1 Like
3

Thank you for the timely response! I was mistaken because on the collection itself it showed buy button and online shop was active but after clicking on the product itself, it wasn’t active for online store, only button.

Thanks again :slightly_smiling_face:

4

No problem, @HCLW .

We’re happy to help! I’d also like to share our New to Shopify Checklist as you work through building your store.

If you have additional questions, feel free to share them here.