A Shopify store owner is experiencing an issue where products added to a collection (both automatically and manually) appear in the backend as active but don’t display on the storefront when viewing the collection page.
Troubleshooting steps suggested:
Navigation setup: Ensure the collection is properly added to the store’s navigation menu by going to Navigation → Menu → Add menu item → Select the collection
Cache/sync delay: Wait 1-2 minutes for navigation updates to propagate across the store
Inventory check: Verify that products have available inventory, as items with zero stock may not display depending on collection settings
Video tutorial: A Loom video walkthrough was provided to guide through the setup process
The issue appears to be configuration-related rather than a platform bug. Multiple users provided step-by-step solutions with screenshots to help resolve the display problem.
HI!
Hope someone can help!
Ive created a collection, added products (tried automatically and manually) and these products are in the collection.
However, when I press view or press on this collection through navigation, the products are not showing.
Products in the collection, all Active:
Pressing View the collection:
I have tried adding different product categories to the collection and they do show!
Any ideas what am I missing?
Thanks!
Linda
Hi
You need to go to give name to your collection then go to navigation then select Menu then add new menu item then on left select collection name from collections then save.
Hi @LizelStudio ,
Please follow the video tutorial: https://www.loom.com/share/5bb80e162e534db485f70f0e65c4abb1?sid=b6d5855f-4eb0-4d2f-a01e-b20ff07602bc
It takes about 1 to 2 minutes for the store to update the navigation on your store!
Hi @LizelStudio ,
Please check the inventory and the product display conditions if the inventory is not available.
