None of my products load when I access my site from any of the computers in my house.
I have deleted all the cookies and cache.
When I go to any product page direct using URL I get a 404 stating the product doesn’t exist.
I can access the online store using my tablet and mobile. The store runs fine with all the products.
I have loaded the website on my phone in desktop view and the site runs as it should.
Does anyone know what is happening.
Also people have told me the site runs fine for them on a desktop.
https://united-states-apparel.com/
Also, My products are approved in google merchant but pending in shopify google app.
Thank you.
With regards to Google Merchant Center vs Shopify Google App. Always use Google Merchant Center, to get the most accurate and complete information.
Go to Google Merchant Center > products > diagnostics > here check if you have any errors.
Hmm, that’s a very strange issue. It’s great that your site is working on your tablet and mobile, but it’s strange that it’s not working on your computer. Are you using the same browser on all of your devices? Are you using any plugins or extensions that could be causing this issue? I would recommend trying a different browser on your computer, just to rule out any browser-specific issues. Also, have you checked with your internet service provider to make sure there are no issues on their end?
Thank you for your reply @kensington . I have tried multiple browsers and I have no extensions. My site use to load perfectly on all my devices. I have not tried contacting my ISP. I will try and keep you updated.
Thank you for your reply @EmmanuelFlossie . I do not have a diagnostics tab in Google Merchant Centre. “Google Merchant Centre > products > diagnostics”
I navigated to Google Merchant Centre > Products > Needs Attention and fixed all issues there with no luck to solving my problem. Have you got any other solutions?
Kind Regards,
Stone227
Ah, so you have the new GMC Next version. If all product issues are resolved, then without looking in the account is difficult to figure out.
You might want to contact the app support, if you are using Google and Youtube app, here is the link: https://support.google.com/merchants/contact/shopify_3p_support_app
If the products are visible on some devices but not on your home computers, I’d first try clearing your browser cache or opening the store in an incognito/private window. It’s also worth checking whether the products are active, available on the Online Store sales channel, and included in the correct collections. Sometimes an outdated cache or theme issue can prevent recently published products from appearing.
If the issue only happens on your home network, try a different browser or temporarily disable browser extensions that might block scripts. Checking the browser’s Developer Tools for any console errors can also help identify whether a theme or app is preventing the products from loading correctly.