Why aren't my products syncing correctly with Google Channel?

Technical Q&A
1

Hi,

I had not opened the Merchant Center for a while and until yesterday I realized I have 0 products in my feed. And all of my products turned expiring 7 days before lost. I have not received any notification or warning from Shopify or Google about the issue.

Joseph_Lo_0-1638266014833.png
Joseph_Lo_0-1638266014833.png1177×501 22.3 KB

Yesterday night I got some idea from this forum to add ‘tags’ to all product to refresh the sync or change the language in Google Channel>Setting>Product Feed Settings. End up all the products are up again. But I realize they are synced to other language(Spanish) I did but not any syncing to my original setting.

Joseph_Lo_1-1638266281841.png
Joseph_Lo_1-1638266281841.png1183×367 28.4 KB

Do you all have any idea how I could resync my products back or any manual way to sync them?

The store runs for year, and this happened just in a sudden without any signs. What is the reason causing them expired and lost? Thank you.

2

The cause of your issue is due to the free app having a bug, this bug is triggered when you enable automatic updates in Google Merchant Center.

You need to disable this. However disabling automatic updates may cause other issues.

In short, the free app is not great, and recommend you use something else. If you want to keep automatic updates and don’t want to have expired products issues. All major apps available, that I use for my clients don’t have this issue. Only the free app.

1 Like