I am also facing this exact same issue. Bounced back and forward between Shopify support and TikTok support. It is absolutely infuriating. TikTok support told me that they are unable to tell me why it says “not eligible” because “this is what the system says” and they do not know how the system works (???). At this point I am considering moving to a different e-commerce platform out of necessity. It would be good to get some actual help with this @Blair
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