Hi there, I am promoting a few products for others in shopify collabs but analytics dont seem to update properly. I can tell there are clicks from my analytics but they dont register on shopify collabs analytics.
Hi @jfh1213
If your Shopify Collabs analytics aren’t updating properly while your own analytics show clicks, it could be due to the following:
- Data Sync Delay: Shopify Collabs can sometimes have a delay in updating analytics compared to real-time data.
- Tracking Discrepancy: Make sure the links you’re sharing are generated correctly through Shopify Collabs to ensure proper tracking.
- Ad Blockers: Some users may have ad blockers or privacy settings that prevent Shopify Collabs from tracking their activity, while other analytics tools may still capture the clicks.
- Cache Issue: Try clearing your cache or refreshing Shopify Collabs, as sometimes this resolves data not appearing as expected.
To resolve this, ensure that you use the exact links provided by Shopify Collabs and give some time for the data to sync. If the issue persists, contact Shopify Support for further assistance.
If you have other questions, please feel free to ask, and I will get back to you soon.
Best regards,
Daisy