Why aren't my webshop synonyms functioning properly?

Shopify Discussion

Topic summary

Main issue: A store owner set up search synonyms in a Shopify webshop, but some do not work. Example: mapping “Parasol” to “Umbrella,” plus misspellings “Umberella” and “Umbarella,” to capture shoppers seeking garden parasols.

Latest guidance provided:

  • Verify spelling and that each synonym is correctly associated with the intended search term in the store’s search settings.
  • Clear cache and test multiple search scenarios to rule out caching or inconsistent behavior.
  • Contact Shopify Customer Support for deeper troubleshooting if issues persist.

Context: The goal is to improve search results for garden furniture shoppers on the linked site. No images or code are central to the discussion.

Outcome/Status: No fix or confirmation yet. No conflicting opinions. The thread remains open with suggested next steps but without a verified resolution.

Summarized with AI on January 24. AI used: gpt-5.
1

Hi,

I have built a few synonyms for our webshop

https://shop.torwoodgardencentre.co.uk/

some of them don’t seem to be working.

e.g. Parasol

Synonyms - Umbrella, Umberella, Umbarella

I’m trying to catch customers looking to buy a garden parasol for their furniture.

I’d appreciate any advice you can offer

2

Hi @TorwoodGC ,

In order to address your issue with synonyms are not working on your web, here you are some quick suggestions:

  • Double check spelling and ensure synonyms are correctluy associated with your search term.
  • Try to clear your cache and test many different search scenarios.
  • Contact Shopify Customer support, they can give you further assitance