I noticed the cart notes are not passing through to the orders on our Empire Theme. I have the cart notes enabled, and we even changed the label name for our customers who require a reference to a purchase order. When I run a test order, the new label appears for the note, and I fill in the note with a purchase order number. However, once I check out, the note does not appear in the Notes section of the order. Any insight would be appreciated.
READ: https://community.shopify.com/c/blog/how-to-get-support-from-the-community/ba-p/2254458
Other people do not see what you see or know what you know always keep that in mind.
Your describing something but given no one anyway in which to examine any part of the actual problem.
Ineffective communication is a fatal business behavior.
I am having the same issue; notes used to come through, but now they do not.