Where do I find this box to uncheck? ![]()
Topic summary
Issue: Product images suddenly stopped displaying on a Shopify store, showing only white space and product titles on homepage and collection pages. Product description pages show images correctly.
Troubleshooting Steps Suggested:
- Install a fresh Shopify theme to test if images appear (helps identify if third-party code is causing the issue)
- Check for recently installed third-party apps that might conflict
- Contact Shopify support for account-specific investigation
Proposed CSS Fix:
One user suggested adding this code to the bottom of general.scss file:
.card-image .image--style {
position: static !important;
}
Alternative Solution:
Another user reported success by unchecking “Hide other variants’ media after selecting a variant” in theme settings.
Current Status: Multiple users report experiencing similar issues. Several cannot locate the general.scss file mentioned in the fix. The discussion remains open with users seeking clarification on implementation steps and file locations.