Why aren't product images displaying on my website?

Topic summary

Issue: Product images suddenly stopped displaying on a Shopify store, showing only white space and product titles on homepage and collection pages. Product description pages show images correctly.

Troubleshooting Steps Suggested:

  • Install a fresh Shopify theme to test if images appear (helps identify if third-party code is causing the issue)
  • Check for recently installed third-party apps that might conflict
  • Contact Shopify support for account-specific investigation

Proposed CSS Fix:
One user suggested adding this code to the bottom of general.scss file:

.card-image .image--style {
  position: static !important;
}

Alternative Solution:
Another user reported success by unchecking “Hide other variants’ media after selecting a variant” in theme settings.

Current Status: Multiple users report experiencing similar issues. Several cannot locate the general.scss file mentioned in the fix. The discussion remains open with users seeking clarification on implementation steps and file locations.

Summarized with AI on November 10. AI used: claude-sonnet-4-5-20250929.

Where do I find this box to uncheck? :slightly_smiling_face: