Why aren't product variants adding correctly to my cart?

[Tarja]

The product variants (color, size etc) don’t go as chosen to the cart. It’s always only the first option. Also the shown price doesn’t change by variants.

If you try to add L size flipflops in the shopping cart (“lisää ostoskoriin”), you’ll get S.

https://bullset.fi/products/liekit-1

It’s the same problem with all products.

Someone here guessed it was a browser issue, but I doubt it as same error appears in different browers, also on different devices.

Just launched a new store and now it doesn’t work anymore. Please help asap!

[Guleria]

Hello @Tarja ,

It’s JS conflict not a browser issue.
Check in screen-shot

I assume it’s because of 2nd error ‘[ASWM] Could not get ICID’
And to fix it try to revert changes you did recently alternatively you have to manually find the issue and fix it.

Thanks

[system]

Hi @Tarja

Aibek is here from Speedimize.io

@Guleria got it right.
An error occurs when loading the page. An Ajax request is sent to this url -https://bullset.fi/products/product-customizer-item-customizations.json
There is no such url. You may have deleted this app - https://apps.shopify.com/product-customizer.

But the code remained. Or there are problems with this app, in case you are still using this app.

[Tarja]

Thank you so much! Just got an answer from Shopify Helpdesk too. They thought it was caused by the third party theme “Minimal” so I’m trying to change back to Shopify theme Debut.

I also did have Product customizer which I didn’t like and removed it. Unfortunately I don’t know coding.. But will try.