Why aren't product variants functioning correctly on my site?

Shopify Discussion
1

Hi,

Products variants are not working on my site, appreciate any help! Product page:

https://viagirassol.com/collections/kits-de-presentes/products/cachaca-ouro-louca-e-copinhos-de-pedra-sabao?variant=40490941644993

2

Hey @vg_Aly .

Thanks for reaching out.

I appreciate that you have included the URL to the product that is experiencing this issue. Looking into the product, could you let us know which part of the variant is not working correctly? As this context will allow us to better assist you in this situation.

05-40-38900-57964
05-40-38900-579641281×902 260 KB

You have a beautiful store, by the way! I would suggest attempting to clear the cache on your current browser and try to select a variant once again. If the error persists, you can try this action on another browser. As for example, if you are using Safari try to switch between the product variants using Google Chrome.

Let me know if that does the trick, looking forward to your response.

3

Hi Ollie,

Thank you for your reply. My store is a work in progress, a lot to do still but I’m happy with the end results so far. :slightly_smiling_face:

So, I’ve tried everything you suggested: cleared the cache, tried different browsers. So, answering your question what is not working is the option to choose the color for this product. I created two color variants: grey and beige, however it doesn’t display this option to choose the color in the product page.

I watched various videos and saw other user’s troubleshoot scenarios, but so far nothing worked for me. Any thoughts?

Thank you.