I am using Impulse theme. I am having an issue where when adding a product to the cart, it is not appearing in the cart or cart drawer. The total is appearing and updating, however the product is not visible. My store is zen-and-zeus.myshopify.com I was having issues with other things before so it is possible the coding is off. Please help!! Nobody can shop my website like this!
Hi @zenandzeus !
Ivy here from Shopify.
Firstly let me say your store looks beautiful! Very clean and sleek. I went to the store address you provided and I have been able to successfully add items to my cart, and view the items after they have been added:
Are you still having an issue carrying this out on your end? Could you please try carrying this out using an Incognito window, with Google Chrome as your browser? If you are still seeing the issue, could you please provide a screenshot of how the cart appears for you? This will help me to gather some to context to dig deeper into this for you.
Looking forward to hearing back from you soon! - Ivy
Hi Ivy,
I am still having issues with the cart drawer. Before your response, I went ahead and changed settings to direct to a cart page instead of drawer. This was the only way I could have successful sales. This is the reason why it showed to be working for cart page on your end. I still need to fix the cart drawer but don’t want to change it back if it isn’t working at this moment. Is there any way you can help?
Thank you!!
Thank you for getting back to me @zenandzeus !
In this case, I think we will need to have a look around the “back end” of your store’s theme to investigate what is going on here. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Support Portal here and log in to your account to create a support request.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!