Why aren't store messages appearing on mobile version?

Store Design
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Topic summary

A user reports that store announcement messages display correctly on desktop but show no text on mobile devices. The desktop version shows messages in a horizontal banner format across the header.

Technical Details:

  • Theme: Symmetry Version 2.1.7
  • Store: https://essora.shop
  • Issue: Messages appear blank on mobile despite being visible on desktop

Diagnosis:

  • Another user identified the root cause: the mobile view div contains no content
  • The desktop and mobile versions use separate div elements for displaying these messages

Current Status:

  • Problem diagnosed but solution not yet provided
  • User seeks to have messages display side-by-side on mobile screens, similar to desktop layout
Summarized with AI on November 11. AI used: claude-sonnet-4-5-20250929.
1

Hello, I have a small issue on my site - the store messages do not show on the mobile version correctly, as in there is no text in them.

This is the Desktop Version

Screenshot 2024-03-12 093058.png
Screenshot 2024-03-12 093058.png3778×622 105 KB

This is the mobile version

ArtemH_1-1710232736387.png
ArtemH_1-1710232736387.png820×332 55.2 KB

I just want the messages to appear on mobile, next to each other on the screen.

https://essora.shop/
Theme: Symmetry-Version 7.1.2

2

Hello @ArtemH

Because there is no content in mobile view div.

techlyser_web_0-1710238247019.png
techlyser_web_0-1710238247019.png379×120 3.11 KB

1 Like