Why we have not been receiving messages and reply?
Hi, @Zorlipheey !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to point you in the right direction.
It sounds like you are having issues with receiving messages. Are you able to provide some more context around your question? This will ensure that I understand your concern and will be able to provide the necessary steps to help you resolve this issue.
You can also flag this instance with our team through the Help Center so that we can take a closer look. To do this, you can ask the Virtual Shopify Assistant to contact support. From there, it’ll guide you with your next steps on how to connect with a team member.
Let me know how that goes!