Why can my staff with zero permissions cash out sales and view previous order on Shopify POS!

Shopify Discussion
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Topic summary

A business owner reports a critical permissions issue where floor staff with POS-only accounts can view all in-store orders and complete cash-out transactions, despite being assigned zero permissions. Only one staff member should have cashier access.

Key Problem:

  • Floor staff can access sales data and process payments they shouldn’t be authorized to handle
  • This creates significant security and accountability concerns for the business

Resolution Identified:

  • POS staff permissions can only be customized with a POS Pro subscription
  • Without POS Pro, all POS-specific staff accounts default to standard permissions that cannot be modified
  • The location in question appears to lack POS Pro, preventing the owner from restricting access

Status: Issue explained but not resolved for the original poster, who needs to upgrade to POS Pro to implement proper permission controls.

Note: A separate user posted an unrelated login issue with POS Pro that remains unaddressed.

Summarized with AI on October 25. AI used: claude-sonnet-4-5-20250929.
1

This issue is very detrimental to my business. I have appoint only one of my staff as a cashier and the rest are floor staff with tables. BUT!!! I don’t understand why my floor staff are allowed to see all the orders made in store and the worst part they can cash out a sale with the use of the cashier…

Can this be resolved? I really love using shopify POS but these loopholes can cause a lot of harm to my business.

I would like to know if this can be rectify?

2

Hi @Estiem ,

Can you confirm if your member of staff has a full staff account? Or do they only have a POS-specific staff account?

3

Only pos specific accounts

4

Hi @Estiem ,

Okay, thank you. It is possible to edit POS staff member permissions but only with a POS Pro subscription. If this location does not have POS Pro enabled then the staff permissions are set to default and cannot be amended.

5

I have POS Pro and my staff can’t login on her phone with a code. It is frozen. HELP - we have tried everything.