Why can my staff with zero permissions cash out sales and view previous order on Shopify POS!

Shopify Discussion
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1

This issue is very detrimental to my business. I have appoint only one of my staff as a cashier and the rest are floor staff with tables. BUT!!! I don’t understand why my floor staff are allowed to see all the orders made in store and the worst part they can cash out a sale with the use of the cashier…

Can this be resolved? I really love using shopify POS but these loopholes can cause a lot of harm to my business.

I would like to know if this can be rectify?

2

Hi @Estiem ,

Can you confirm if your member of staff has a full staff account? Or do they only have a POS-specific staff account?

3

Only pos specific accounts

4

Hi @Estiem ,

Okay, thank you. It is possible to edit POS staff member permissions but only with a POS Pro subscription. If this location does not have POS Pro enabled then the staff permissions are set to default and cannot be amended.

5

I have POS Pro and my staff can’t login on her phone with a code. It is frozen. HELP - we have tried everything.