A merchant in Hawaii encountered an issue where FedEx shipping labels failed to purchase/print through Shopify Shipping, despite rates displaying correctly (~$27 for FedEx 2Day). USPS and UPS labels worked without problems.
Troubleshooting attempted:
Root cause identified:
Status: Resolved. The merchant noted this issue had occurred previously and sometimes self-resolved after several hours, which aligns with the temporary outage explanation.
I’m trying to print a FedEx shipping label through Shopify Shipping — the rate shows up just fine (around $27 for FedEx 2Day), but when I try to buy or print the label, nothing happens. This has happened before too.
I’m based in Hawaii and shipping to the mainland US. Anyone else having issues printing FedEx labels from Shopify recently? Any fixes?
Hi @YukoY
The addressee mismatch is sometimes due to address formatting or package size mismatched. Try this hack: Copy the order, checking it out as a draft and slightly modifying the shipping address, like the ZIP, or replacing the address on the label (test the FedEx service type) then trying to purchase the label again. This will in many cases reset Shopify’s logic for the label system.
Thanks for the tip! That’s interesting. I’ll try tweaking the address next time to see if that resets things.
In my case though, the weird thing is that FedEx rates do show up fine in Shopify, and I can print USPS or UPS labels without any issues. But when I try to buy/print FedEx specifically, nothing happens.
This has happened before too, and strangely it sometimes just “fixes itself” a few hours or a day later. So I’m guessing it might be something on Shopify or FedEx’s end?
It’s just hard when I’m on a deadline and can’t wait for a day. Too bad no other apps seem to give me the same FedEx rate I get directly in Shopify.
Anyway, I really appreciate your suggestion!
@YukoY - Apologies for your experience buying this label. We looked into what happened and it was a small FedEx outage.
It has since been resolved which is why you were able to buy the label. We don’t expect it to happen again moving forward.
Thanks for using Shopify’s shipping labels!
Bjorn
Glad to hear it was just a temporary outage and that it’s resolved! That ‘silent failure’ (where rates show but printing fails) is the most frustrating kind.
Regarding your point about rates: even if Shopify has the best negotiated rates, I always recommend keeping a free backup account on an external platform (like Pirate Ship or ShipStation) just for these emergency situations. Even if it costs a few cents more per label, it saves the stress when you’re on a tight deadline. Good luck with the shipments to the mainland!
