My customers can’t add more than one product to their cart. I have had so many people complaining of this issue, please help!
Topic summary
Customers report they can’t add more than one item to cart; attempts to increase quantity trigger errors. One suggestion is to enable a Quantity selector (UI control for choosing item count) via Online store > Themes > Customize > Products > Default product > Product information > + Add block > Quantity selector. The original poster says this option isn’t available in their theme customizer.
Requests were made for store URLs, theme names/versions, and a video to diagnose. A second user provided a product URL and noted an error appears when adding more than one unit (e.g., “there are 1677 in stock, please add less than this”), despite high stock and when only adding 2–3 items.
The issue may be tied to theme settings; the second user is on Galleria v2.1. They report it only affects some products, even though inventory settings (track inventory and continue selling when out) appear consistent.
Artifacts central to diagnosis: a screenshot showing where to add the Quantity selector and a screen capture from the affected store.
Status: unresolved. Next steps: share store/theme details and review theme settings for quantity controls or constraints.
Hi @InBetweenCo
Please go to your Online store > Themes > Customize > Products > Default products > in Product information, click + Add block > Quantity selector
I don’t have that option!
Please share your product URL, theme name, and version to diagnose.
Could you share your store link to check?
I have a similar issue. When you try to add more than a quantity of 1 to the cart an error pops up saying there are 1677 in stock (example number) please add less than this. This happens when only adding 2 or 3.
plz share URL and video for reference to check
Screen Capture…
Hi @qsms2019
Seems this is a setting of your current theme can you share the theme name you are using.
Request you to check all the setting available in your theme.
Thanks. Theme: Galleria version 2.1
Interestingly it is not happening on all products. I’ve checked settings on products for tracking inventory and continuing to sell when out of inventory and all settings are the same across all products so can’t find logic on why it’s happening on some and not others.