Customers not able to check out. “This order can’t be shipped to the address you entered” why are they getting this message?
Probably a discrepancy with shipping rules. Check this topic where Shopify staff has provided 6 common issues that cause the error.
https://community.shopify.com/c/shopify-design/this-order-can-t-be-shipped-to-the-address-you-entered/td-p/1322627
Hi there @elainesoap ! I’m happy to help you out with this. When did you first start noticing this error message? Has this been happening since you started your store or is this a new issue? Is this happening with all orders or is this only happening when certain products are in the cart?
When this error message happens in your checkout it means that the product(s) in the cart are having trouble making a clear path to a shipping rate. There’s a few reasons this could be happening. To start troubleshooting I would recommend the following:
- Ensure all of your products are in valid shipping profiles. You can find your shipping profiles by going to Settings > Shipping and delivery. You can also read more about shipping profiles on this page.
- Confirm that you’ve set up shipping zones and shipping rates correctly for the locations where your inventory is hosted. You can find your shipping rates by going to Settings > Shipping and delivery and clicking Manage next to the shipping profile. Once there you will want to make sure you see compatible shipping zones and rates for each location that has inventory you need to ship. You can read more about setting up shipping zones here and rates here.
- If you are using price based shipping rates, confirm that your rates cover all order total possibilities. For example, if you only have one rate set up as “free shipping on orders $100 and up”, but your customer is trying to check out with an order less than $100, there would be no rates to show them and they would receive that error message. In this case you would need to set up shipping rates for orders under $100 as well.
- Confirm that the product(s) being purchased are set up properly to inform what shipping rates should apply. For example, you will want to go to Products and click into the products being purchased. On the product detail page double check that the setting This is a physical product is enabled. If you are using weight-based shipping rates or calculated shipping rates you will also want to double check that the items being purchased have a proper weight assigned.
- Make sure that your products and variants have inventory at the locations you are shipping from. You can find this by going to Products and clicking on the product you want to view. Under the Inventory section you will see a list of the locations you have and the amount of inventory you have at each location. You can also read more about assigning inventory to locations on this page.
Please try that out and let me know if you have any further issues with this!
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Thank you so much, it was product available. I had to change the location.
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