I use CorvusPay. Pretty much, everything works smoothly, until you try to click on “complete order”. After clicking “complete order” it will not proceed to another page, it will simply say redirecting and throw me back to the same page. I have no idea to what may the issue be. Please help me out, thanks in an advance.
I’m not familiar with that payment gateway but it sure sounds like a problem there. I’d say to double check the setup instructions for that gateway and maybe even double check with their support to see if something was missed.
Hi, @DSIS .
Welcome to the Shopify Community.
To confirm, are all customers experiencing this issue at checkout or just specific customers? Secondly, are you able to replicate the issue on your end?
I encourage you to review CorvusPay FAQ page that shares more information on the payment gateway. All major payment card brands are supported in CorvusPay: Diners, Discover, Maestro, MasterCard and Visa.
I’ll also share what the transaction flow looks like through CorvusPay. Please see the screenshot below.
I recommend contacting CorvusPay directly, as the payment gateway is fully supported by them. They will be able to take a look to ensure the payment gateway is enabled correctly and what next steps can be taken.
Lastly, could you share more about your brand, how you started and what you’re currently working on? I’d be happy to share some tips, resources and tailored feedback.