hello, it says randomly that my customers cant check out and i need to switch my plan.
i have the annual plan! so im very confused.
can someone help me with this, please?
Topic summary
Multiple Shopify merchants are experiencing checkout failures where customers cannot complete purchases. The issue appears intermittent and affects credit card payments specifically, while Shop Pay continues to work.
Common Error Messages:
- “The shipping options have changed for your order. Review your selection and try again”
- “A new delivery condition in the seller proposal must be accepted in order to continue”
Key Observations:
- One merchant suspects the issue occurs more frequently when multiple items are in the cart, possibly related to a quantity break discount app
- The problem persists across different browsers, networks, computers, shipping addresses, and email addresses
- Some orders are getting through while others fail
Current Status:
- This appears to be a recurring Shopify platform bug that previously required resolution on Shopify’s end
- Shopify Support is investigating but has not yet identified a permanent fix
- Support has been unable to replicate the issue consistently
- Merchants are advised to contact help.shopify.com for account-specific investigation
The discussion remains ongoing with no definitive resolution yet provided.
Hi, @54authentic !
Good question. I was able to access your shop and get to the checkout. Were you still having issues with this? If so, you’ll want to reach out to our team at help.shopify.com to access your account and see what could be happening here.
Also, I noticed you didn’t have a logo on your site. You can create a logo using our free logo creator called Hatchful. This will help you establish a brand presence, I’d also suggest checking out these tips on how to grow your brand!
Hope that helps!
For the past 3 days our customers are having a similar issue. After they enter their credit card information, they are seeing a shipping error such as “The shipping options have changed for your order. Review your selection and try again.” or “A new delivery condition in the seller proposal must be accepted in order to continue”.
Is this the type of problem you were seeing? Was it ever resolved? If so, how long did it take to fix? Did you ever learn what the cause was?
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We are experiencing the extra same error message. Did you find a resolution? I’m thinking it might be the quantity break discount app we are using. Because, it happens more frequently when there are more than 1 item in the cart.
Orders have started coming in the past few days, however I am still in contact with Shopify Support who tells me that although some orders are getting through, they are sill working to find the cause and solution. I’ve seen other merchants also saying some orders are getting through, and others not. Support tells me they will reach out when a permanent fix it in place.
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Thank you!! I’ll keep you updated if anything changes for us.
This is happening again. Last time it was a bug that Shopify had to resolve on their end.
Nothing has changed about this product, but all of the sudden this morning I have reports from customers about this error appearing after they enter their credit card information and hit pay now.
