customer can’t purchase my product due to “shop can’t accept real orders or real payments.”
Topic summary
Customers are blocked from completing checkout by the error “shop can’t accept real orders or real payments.” The store’s checkout is not accepting live transactions.
Support indicates several possible causes and requests more information to pinpoint the issue. Key checks requested:
- Whether the payment gateway is currently set to test mode (which prevents real charges).
- Which payment gateway is being used.
- Which store plan is active and eligible for live payments.
- Brief details about the products sold.
No screenshots or system logs were shared. No configuration changes or fixes have been applied yet.
Status: Unresolved and awaiting the merchant’s answers. Next steps: verify and disable test mode if enabled, confirm the active gateway and plan, then proceed with targeted checkout troubleshooting based on those details.
Hi, @AmyScarber .
Thank you for reaching out! I am sorry your checkout is not working.
There could be a few reasons why this error message is showing. I will just need to gather a bit more information to help you with this. Do you have your payment gateway in testmode? What payment gateway are you using? What plan are you on? Once I have a bit more information, I would be happy to help you!
Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell?
Talk soon,