Why can't customers directly update their passwords?

Shopify Discussion
1

I am trying to understand why there is no option for a customer to update their password. From what I can tell, the only way to do this is to use the password ‘RESET’ option which;

  1. is the wrong terminology and not standard at all, that is typically used if someone forgets their password, not if they know it and simply want to update it (which happens to be good practice in general)

  2. is a manual process that staff need to initiate, again not ideal and creates unnecessary support tickets from customers that are looking for this basic account function. Yes, this has happened more than once and I expect it to happen again in future.

Now before anyone replies with “here is a plugin for that” NO NO NO, I’m sick of paying for and adding more and more plugins to accomplish what is without question, functionality that is inexcusably missing.

So apologies if I have missed something, but where is this option?

2

Hi @scom , sure there is a way to do this. Since there are apps for that - you can do it yourself too. You need to be familiar with app development in order to do this. Here are some references:
https://stackoverflow.com/questions/35794258/shopify-password-update-using-shopify-api
https://stackoverflow.com/questions/50969424/allow-customers-to-change-their-details-on-shopify

3

@MarinaPetrovic appreciate the links, I will have a read. Hopefully they are not too difficult to implement.

thanks