Hi Shopify Community - I was notified by a customer today that they are unable to checkout. I’m not sure when the issue started because I’ve had the site running for about a year without this issue. But I’ve tried it and sure enough, I can place items into the Shopping Cart but when clicking the Ch…

If you have an app that generates products, or theme files/designs, such as a product personalization app or landing page builder, that would be the first suspects to look for when a checkout chokes like this in the way your screenshot and website shows. The second suspect would normally be adblock…

Why can't customers reach the checkout page on my website?

Shopify Discussion

PrintingStudio November 11, 2021, 5:38pm 3

Hi there Ollie -

Looks like Galleria 2.4.1.

Topic		Replies	Views
Why is my checkout button not working? Payments + Shipping & Fulfilment	3	33	September 25, 2022
Customers have no option to check out! Shopify Discussion troubleshooting	14	46	August 21, 2023
Why can't customers reach checkout on my site? Store Design shop-performance	5	689	May 5, 2022
Why can't customers proceed to checkout on my site? Technical Q&A	19	30	August 31, 2022
Why is the checkout button in my cart not functioning? Store Design	1	26	February 12, 2022

Why can't customers reach the checkout page on my website?

Related topics