Customers having issues setting up accounts. When a customer sets up an account it says to follow the link in the email. But there is no link just a create account button that takes the customer back to the create an account screen.
HELP!
Topic summary
A merchant reports that customers cannot successfully complete account registration. The activation email contains only a “create account” button that redirects users back to the account creation screen, rather than providing a proper activation link.
Potential causes identified:
- Customer notification email templates may have been modified from Shopify’s defaults
- Third-party email apps might be overriding standard templates
Recommended troubleshooting steps:
- Back up current email templates to a text file first (critical - cannot be recovered otherwise)
- Navigate to Edit Code > Revert to default in notification settings
- Verify templates contain correct activation prompts
- Check for third-party apps interfering with email delivery
- Consider using Customer Fields app for customizing signup process
Status: Issue remains unresolved; merchant was asked to provide website link for further diagnosis.
Hi @sticks379
Thank you for the screenshot showing the email and describing the issue you are experiencing.
Have you altered your customer notification emails at all? It doesn’t look like your notification emails are the base templates any longer. I would recommend copying your current email templates into a note file and then reset them by going to Edit Code > Revert to default inside the notification template page.
If you reset the templates without first backing up your original template layout in a notepad or something similar there will be no way to recover it.
Also, are you using any third party email apps that override your default Shopify notification templates? If yes, please check the email templates in there as well to ensure they are setup properly with the correct prompts.
@sticks379 provide a link to your website if you’re still experiencing problems.
If you’re trying to customize the customer sign-up process, Customer Fields can probably help.