Why can't I access domains in my current trial plan?

Technical Q&A
1

Hi,

Whenever I go to settings>domains, it says “Domains are not available in your current plan”Since I’m in the 14 days free trial I won’t get charged for a more expensive plan and can just change it back before the trial ends. So the first thing i did was upgrade my plan. After i’ve done this it still says “Domains are not available in your current plan”

Any idea what the problem is and how I can fix this? Thank you in advance

-Jordy Lentjes

2

Hi, @JordyLentjes .

Welcome to the Shopify Community and thanks for reaching out!

The error message you’re seeing when trying to view your Settings > Domains section has been reported to our developers and has since been resolved. When navigating to this section within your Shopify admin you should no longer see the error message present.

Before heading over to this section I recommend clearing your cookies and cache, completely rebooting the browser and relaunching your admin. If you’re still seeing the error message within your Domains section, please reach out directly to our support team for further troubleshooting.

In regards to the free trial period, when you choose a paid plan during your free trial, you won’t be charged any subscription fees until the end of your free trial period. You can learn more about how the free trial period works here.

Since you’re just starting out on the platform take a look at our Intro to Shopify resource. We’ve shared everything you need to know from pricing plans, Shopify experts and a complete overview of the platform.

Feel free to thread any additional questions you have here.

3

hi i have the same the same problem in my shop. i bught the regular trial and i see Domains are not available in your current plan how i fix it? i the past i had a domain in the regular plan so i know its possibol

thank you

4

Hi, @allmavay .

Welcome to the Shopify Community and thank you for joining the thread!

I understand you’re receiving the same error message that Domains are not available in your current plan.

To gather a bit more context, could you provide information on the following:

  • Can you confirm that you’ve chosen a paid plan during your free trial/what plan are you currently on?
  • Share a screenshot of the error message.
  • Try relaunching your store on a different device or browser.

I look forward to hearing back and gaining more insight into the issue.

5

I bought the basic plan and it says the “Domains are not available in your current plan.” message

6

Hi, @hintonkyler .

Welcome to the Shopify Community and thanks for joining the thread.

To confirm, is this error message populating when you try to buy a domain or connect a third-party domain?

Could you share a screenshot of the full error message for better visibility? Additionally, can you also share the domain name here so I can check the availability of it?

I look forward to your reply and troubleshooting this with you!

7

Hello. Today I subscribed for a basic plan but I have the same issue- it says Domains are not available in your current plan. What should I do ?

8

Hi, @My_Friend .

Welcome to the Shopify Community, and thanks for joining the thread.

I would like to gather a bit more context here to provide you with the next best steps.

Could you advise on the following:

  • Does this error message occur when trying to buy a domain or connect a third-party domain?
  • Please share a screenshot of the error message.
  • Share the domain name here, so I can check the availability.

Thanks!