Why can't I access my account?

Shopify Discussion
1

I can’t access to my account?.?

2

You can try to log out from your account and then, log in again. Maybe, the problem is in the wrong credentials. If so, you can change them - when you logged out, just click on your account to fill in your email and password again. You can click on the “Forgot password” link to request to change one.

Here’s the link to learn in more detail https://help.shopify.com/en/manual/your-account/logging-in#desktop.

3

Hello, @Goldenbasket .

Are you still experiencing issues accessing your account? If so, can you please try these local troubleshooting steps?

  • Clear your cache and cookies on your browser. After this, completely reboot the browser.
  • Try on another web browser or an incognito window.
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
  • Try another device or on the Shopify Mobile app.
  • Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)
  • Ensure there are no pop ups being blocked in the web browser.
  • Ensure you do not have any firewalls or pop up blockers enabled on the device

Let me know if this works for you - thanks!