Hello, recentlly i change the primary domain with one buy from domain.com, i dont delete the .myshopify.com and now when i want to enter in the admin panel .myshopify.com/admin doese`nt work and mynewdomain/admin doesent work as well. I can enter in admin panel from mobile with .myshopify.com but i need acces from computer.
Thanks for your help.
Hi there @Andrei05 !
Thanks for sharing your concern with us here in the Shopify Community.
Can you clarify what happens currently when you try to log into your Shopify admin via a desktop browser?
You can try using shopify.com/login, but do let me know what happens when you use your ‘myshopify.com/admin’ link to access your account.
It may be necessary to clear your browser cache or even flush your DNS there depending on the nature of the error preventing you from logging in.
If you’re still having difficulty after those steps please let me know here and share as much info as you can on any error messages or codes you see there.
Screenshots would be ideal if you find yourself in that situation still.
I look forward to checking this out with you in greater depth.
Regards,
Don
Thanks for your help i appreciate.
Hi again @Andrei05 !
You’re very welcome! I trust those steps helped and you’re able to log in and access your account now okay.
Would you be able to tell me a bit more about your business and what you’re working on at the moment?
You mentioned you had just added a domain, is this a new business or one you’re moving online or from another provider?
Let us know here however we can support you with your business.
Regards,
Don