I created an account on mobile, made a shop with some apps and bought the £1 for 3 months basic. I then tried to log into my account on desktop but cannot access that shop and I have to make a new one, and I don’t have the basic subscription that I have on mobile. I’ve logged out and back in multiple times and checked the details are correct.
Hi @Tangroslo
I’m sorry to hear about the difficulties you are having with accessing your new store account. Regardless of what device you made the store with, you should be able to access it through any web browser.
Do you still have access to the store on your mobile device? If yes, please follow these steps to ensure you are signing in with the correct email address:
Sign into the store admin
Go to Settings > Users and Permissions
Click on the Store Owner name to confirm email address for the account.
Head over to your desktop device
Clear your browser cache and cookies
Go to Shopify.com and login using the email address confirmed from your mobile device.
If the issue persists, please reach out to our live support team through our Help Center for additional troubleshooting. If you can sign in via your mobile device still, it is best to reach out through there since you will be able to properly authenticate your merchant account. To access our live support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available live support options.
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I had accidentally put an ‘n’ instead of ‘m’ at the end of com. Sorry for the inconvenience. Cheers.
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