I can’t access my account on the website but I’m still logged in via app, the problem I’m having is that the log in information doesn’t work anymore therefore I can’t access my account on the website site. but I’ve been using the login in information since I registered my store. I really don’t know what’s causing this issue. I think The problem started when I tried to change my email address I don’t know if the new email has been verified it doesn’t work either to log in. I need help!
Hi, @Mazola1992 !
Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.
I understand how important it is to access your account. You mentioned that you are able to access your shop via the Shopify app since you are already logged in, but are unable to log in anywhere else. Can you try inputting your email address in our email recovery tool? Doing so will send a list of your accounts under a specific email. From there, you can look to reset your password and access your account.
Let me know how that goes. If the issue still persists, we’ll need to access your account in order to gather more information about the issue. We’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and create a support request.
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Thank you, I followed your instructions and was able to chat with the support team, who assisted me in resetting my account details, so I’m able to log in to my store now.
Hi again, @Mazola1992 !
Thank for for following up!
I’m happy to hear that you were able to regain access to your account by getting in touch with our support team.
If you’re interested, I’d love to chat with you more about your business! I see you’re a new community member. We have some great resources to help you get started, so feel free to share some more information regarding your brand and products, and we can continue our conversation further.
All the best!