hello so i own the store fablezz.myshopify.com and 3 days ago i verified my email with a diffirent one to the one i made my account with accidentally and everytime i try to sign in with that email or try to get in it just says you dont have access to fablez and i dont know what to do because ive tried everything and this is my last resort it anyone could help that would be much aprectiated.
yes
i can login to my account it just doesnt let me into my store
i can login to my account but it doesnt have access to my store and im pretty sure it was beacuse of the email thing because just after i verified it then it kickied me out with erorr 500 and said you dont have access to fablez
not being rude or anything but do you work at shopify or no and if you do i will need proof because i dont really feel to confortable giving out my details to people
Okay what do I got to do
Hi, @reiken .
Thanks for reaching out and posting to the Shopify Community.
I understand that you’re unable to log into your account as you no longer have access due to using a different email. I can definitely understand the urgency to have this resolved and rest assured, I’ll share what options are available to you.
It looks like our internal team will need access to your account to help update the email on file. Could you head over to the Shopify Help Center to create a support request? This will ensure your account is securely authenticated so we can investigate further.
Once you’ve accessed the help center, you’ll need to log into your account, select a support topic and proceed to the last page to view our available contact options. If you’re unable to log in, select the option Can’t login to my Shopify account.
Please let us know if you have any further questions. I’ll be happy to take a look.