I register a shopify store a week ago. Customized the theme,set up payment & shipping, pick a lot products to sell (this takes a lot hours of work) and I’m impressed & decided to go Basic Plan $29. After I’ve paid then this message showing
I contact shopify support 24 hours ago. I asked for help accessing my store because all of a sudden they told me your store is currently unavailable. But I didn’t get an answer or solution yet
they just give me the this ticket number: 31050569.
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform! We have a great group of contributors who are always willing to provide their own expertise and experience with regards to Shopify!
With your regards to your inquiry and situation however, we always refer you back to that ongoing ticket that you have with one of our internal teams. You can reply directly to that email thread to communicate with them to ask for an update or further information.
We understand the need for urgency in such matters however, we appreciate your patience for our response as well. Our teams will have set expectations for you in regards to response time, usually a couple business days, so we recommend to wait it out. If enough time has passed however and you are still not getting any feedback, you are more than welcome then to inquire further regarding your situation.
Again, I definitely feel and hear your frustrations regarding this matter but please take comfort that you have ongoing ticket with our internal teams therefore someone is directly handling this matter for us, who is the best to do so and our resolution is coming soon.
Thank you for your understanding and patience on the matter.
Please keep utilizing the Community for anything else that you may need regarding Shopify. We have a great group of contributors who are always willing to help you out.
All the best to you and your store! We appreciate you trust in our platform. Happy selling!
Hi,
It has been more than two Business days as you requested. I waited,
although it was difficult, because my work has stopped completely
so far. I have not received any answer or reply or a solution to the
problem. This is really irritating.
It is my first experience with Shopify. I did not expect it to be like
this. There is no problem in my store so that I have not yet finished
preparing it. Why is this delayed?
Please reply and not leave me like this without an answer or explanation.
I am waiting for you as a professional platform to solve a problem please.
Hi
It has been more than two business days as you requested. I waited, although it was difficult, because my work has stopped completely so far. I have not received any answer, reply and solve the problem. This is really irritating. It is my first experience with Shopify. I did not expect it to be in this way. There is no problem in my store even It has not yet been completed. What is the reason for this delay, and this is all stopped? Please reply and not leave me like this without an answer or explanation.
I am waiting for you as a professional platform to solve a problem please.
I understand that you are ready for answers for this ticket but it seems our teams will need more time to look in the matter. I am confident that once they do, they will reach out and provide you the next steps regarding your account. Please keep an eye out for any messages in your email inbox, the one registered to the account owner of the account.
Also, that ongoing ticket is your direct contact to this team so feel free to inquire there for updates but once again, we appreciate your patience and understanding with how we are going about this review of your store. Just because we have not received a reply, does not mean that we are not handling this matter internally.