Core issue: The original poster cannot access their Shopify store’s admin. An error displays: “There’s a problem loading this page. Your account doesn’t have permission to view this page. Try using a different account or going back to the Stores List page.”
Attempts so far: They contacted Shopify support four times and were told a specialist team would review, but after two weeks there’s no resolution. They shared the admin link and a screenshot of the error. They retried suggested steps twice, with no change.
Latest development: Another participant reports the same permission/access issue and says seller support has not been helpful.
Outcome/status: No fix or concrete guidance is provided in the thread. The root cause remains unclear (e.g., account permissions or store status not confirmed). The discussion is unresolved and appears ongoing.
Hi,
I can’t access my sopify store and get this : How to fix it ? i have tried call sopify support 4 times, and they said, "the specialist team will be checked but after 2 weeks i waited, my store is none and keep errors.
"There’s a problem loading this page
Your account slidekiz3@gmail.com doesn’t have permission to view this page. Try using a different account or going back to the Stores List page."
Please, if someone have experienced like this share to me.
This is the link : https://admin.shopify.com/store/8acf10-cb
I can’t get into.
i have done 2 times but no result.
Hello @kiki123 , Have you solved the problem? I am facing the same issue and seller support won’t give any help.
