All of a sudden my website went offline. I’m not able to access my shop and I can’t contact support for immediate help. I have no idea what the problem could be. Since I don’t have access to the admin dashboard I can’t investigate that way either. How do I get direct support on my site??

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Hi @cleita ! Are you still experiencing this issue? When I visit cleita.com I can see your storefront load without issues or delay. If you are still seeing the error message on your end, it is likely a local issue with either your device or network connection. I would recommend trying to access the…

Whenever we try to add/update our website then the above error shown. Have try all the solution in this thread but no luck. Somebody please help.

Hi @SS-Developer ! Would you be able to attach a screenshot of the error message you are seeing? Are you having issues logging into your account with Shopify or is your website offline to visitors? With a bit more context, I can guide you to a solution. I look forward to your reply.

Thank you Rose for your prompt reply. Our website is offline to visitors. Yes we are logging into account and configuring our site. Whenever we try to update/add pages or menus or update data. Then this screen shown. [SSDeveloper_0-1646370943074.png] We have test in different network. Issue is …

Thanks for those details @SS-Developer ! Would you be able to send me your store URL so I may test it on my end? In the meantime, can you try clearing your browser of cache and cookies and trying in a different browser to see if it works? It’s possible that as you update your site, your browser is …

@SS-Developer - if you would prefer not to share the store URL that visitors are accessing, you are more than welcome to contact our support team directly. In any case, it appears that this issue will require further investigation into your account - something online a Support Advisor can do after a…

i have the same problem here. any solution?

Hi @whythishappen ! Can you give me more context on your situation? I would like to mention that today we did experience an outage with our admin login’s that would have affected your access to the account. Are you referring to the admin or the storefront that is offline to customers? Looking for…

Hi, My friends and I have the same problem today. I think this is error from your system. Although, I move DNS to another host but the website save Shopify’s cache. Then, I can not access to the website.

Why can't I access my online store and how to get immediate support?

Shopify Discussion

SS-Developer March 5, 2022, 6:37am 23

Could you please tell me how to share my store url privately ? We have checked in Edge browser, Chrome browser , clearing cache, cookies etc but still facing issue.

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Why can't I access my online store and how to get immediate support?

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