Why can't I access my online store and how to get immediate support?

Hi @redapple304 !

It sounds as though you have changed domain hosts - is that correct? Please tell me more about the domain itself:

  • Was the domain originally purchased with Shopify?
  • Did the domain expire and you purchased it again through a new host? If so, which host?
  • Did you make any changed to the DNS settings while the domain was still hosted by Shopify?

Please clarify these points and I’ll be glad to help you find a solution.

Cheers!