Hi, @swphang !
Thanks for reaching out about this.
I would be happy to look into this for you. Can you send me your store URL so I may take a deeper look into this?
I look forward to your reply!
Cheers!
Topic summary
Multiple merchants report sudden loss of access to storefronts or admin, receiving the error “There was a problem loading this website.” Some incidents were brief outages (one noted ~10 minutes) or an acknowledged admin-login outage; other times Shopify staff could load sites normally, pointing to local issues.
Troubleshooting advised/confirmed helpful:
- Use Google Chrome; try a different browser, incognito window, or a different network.
- Clear cache and cookies; retry after multiple refreshes.
- Check Shopify’s service status: shopifystatus.com.
- Temporarily disable antivirus/web protection (notably K7 Total Security), which several users found blocked access.
- For domain moves, review DNS (domain name system) changes and potential caching while propagation completes.
For account-specific help, staff requested store URLs and recommended contacting Shopify Support directly (authentication needed) when issues persist. Some users reported difficulty reaching real-time support via chat/email and being routed to FAQs.
Attachments/screenshots showing the error message were central to reports. Outcomes varied: many issues resolved on their own or after local fixes; others required deeper review by support. The thread was locked due to age, with guidance to check shopifystatus.com and start a new topic if needed.