i cant get access to my online store
its showing you cant use your online store because of this issue
1 Like
please help me with this issue
Hi, @sufiyan .
Thanks for sharing your question here in the Shopify community!
I’m sorry you’re unable to gain access to your online store. Rest assured, I’ll do my best to gather context and direct you to the right team to help you regain access.
Could you please advise the following:
- What error message are you seeing when logging in
- When did the issue first occur/when was your last login
- Have you made any recent changes to your store’s settings
You can create a support request via the Shopify Help Center for a faster response time. This will ensure you’re authenticated and speaking to a member of our support team so they can provide you with the best next steps to regain access.
How to contact Shopify Support:
- Head to our Shopify Help Center and log in to your store
- Select Account from the topics provided
- Select Logging in from the subtopics provided
- Please scroll down to Get Support where our available support options are displayed
Let us know if you have any further questions or need help accessing the help center.