Why can't I access my online store on any platforms?

Shopify Apps
1

its been a problem with me that when i try to enter my store it says This can’t be reached and I cannot access my store on any plateforms

1 Like
2

Hi, @Kristian2 .

Welcome to the Shopify Community and thanks for reaching out.

In order to troubleshoot further I’ll need to gather a bit more details about the issue you’re experiencing.

Could you share more insight on the following:

  • Provide your store URL.
  • Share a screenshot of the error message.
  • Does this issue occur on the storefront as well as when you try to access your Shopify admin?
  • A timeline of when the issue started.

By providing your store URL we can take a closer look at your DNS settings to ensure they’ve been set up correctly and reflect Shopify’s records.

I look forward to your reply.

3

Hello @Kristian2 ,

This is flareAI - Generating Sales from Google Search, on Autopilot. Helping Shopify merchants in generating $5 million in sales from Google Search.

If my suggestions helps you, please Like and Accept solution to let me know

Make sure your A record is set up correctly. Also, check your CNAME/subdomain has the correct domain. You can find out more about how to manage your domains in this guide.

If you are still having issues your best option is to reach out to the support team and they’ll assist with the issue.

If you found the answer helpful consider supporting the Shopify Community by giving it a Like + Accept the solution.

Gina
flareAI